Delete your account & data

You can ask us to delete your Family Circle account and data at any time. This page explains what we can delete directly, what your nursery controls, and how long it takes.

What Family Circle deletes for you

This erases your account, your circle memberships, and the photos and stories you posted.

What your nursery controls

It does not erase nursery records about children, including moments. The nursery controls and keeps those records.

How to ask

Open the Family Circle app, sign in, go to Settings, choose Delete my account, type DELETE, then confirm.

If you have lost access to the app, email us from the address on your account: support@halobenefits.co.uk

How long it takes

We confirm your request within 5 business days and complete deletion within 30 days. Encrypted backups expire on a rolling cycle within a further 30 days.

What may be kept, and why

Some records can lawfully survive a deletion request: records your nursery must keep by law (for example accident/incident and medication records), and the safeguarding audit trail that proves who did what. We keep only what the law or child-safety accountability requires, and nothing is ever used for advertising or profiling.

Family Circle is operated by Halo Benefits Ltd, registered in Scotland (SC861469), ICO registration ZC050335. Data protection contact: privacy@halobenefits.co.uk.